Terms of Service

Terms & Conditions of Sale

All goods sold by Bromogreat come with guarantees that cannot be excluded under the Netherlands Consumer Law. All Bromogreat customers are entitled to a replacement or refund for a major failure if the goods fail to be of acceptable quality. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.
All products carry return to base warranty unless otherwise stated. No advance replacement is available. Return shipping and insurance fees are paid by the customer when sending goods back to Bromogreat, unless special discount / arrangement given. Bromogreat will pay shipping fees when sending goods back to the customer.
Proof of purchase are required for all returns. An online return authorisation must be filed and approved for any products being sent back to Bromogreat.
A $100 per hour fee may apply if warranty goods are found to be without fault.
Returns of non faulty items are considered on a case by case basis. A minimum 15% restocking fee applies.
Above goods remain the property of Bromogreat until payment has been received in full. Until title passes, Bromogreat can retain, repossess and/or resell all goods.
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Pricing & Product Information

All prices include GST and are listed in Euro only. Only official Netherlands product versions listed. Because of the dynamic nature of this industry (e.g. exchange rate variations and other variables beyond our control), prices, versions, product details and availability are subject to change on a continual basis without prior notice. Errors and omissions excepted. While every effort is made to ensure accuracy, currency fluctuations and other issues outside of our control may result in unforseen changes to advertised information. For out of stock items, delivery dates given are only estimates. Goods are not supplied on a trial or "sale and return" basis. Please check specifications and compatibility with the manufacturer prior to purchasing. Goods ordered by fax or post will be charged at the price current at the time of our receipt of the order.

Rental Finance

Rental finance is available to approved customers on selected hardware items over $500. Benefit from tax deductible monthly payments (may not apply - seek professional advice) which are good for cashflow. How does it work? Simply select the equipment needed and Finance Company will buy it and rent it back to you. Figures shown are based on 48 month continuous term and include GST and stamp duty. Call us for details.

Academic Pricing & Availability

When purchasing academic, educational or government licensed product, it is a requirement of the manufacturer that proof of qualification (eg: student enrolment card ,or employment at an educational institution or government department) is supplied. Simply send a clearly legible copy of your proof of identification (refer below) stating your web order number

Please note that orders cannot be dispatched until the required information is received and approved. Note: Academic, educational or government product may not be used for commercial purposes - heavy penalties apply Proof of enrolment/employment must either be:

* A copy of an official photo identification card from the education institution, or official documentation from the educational institution's registration office or government department verifying that the individual is a current student/employee of the institution at the time of purchase.

* For Microsoft products, if the official identification card does not include a photograph of the student/employee, the copy of the identification card must be accompanied by secondary photo identification.

Please include your web order number together with proof of identification to aid our processing of your order.

Conditions of Delivery

Freight charges are calculated on the basis of weight of goods and location of delivery. Actual freight charges for your order will be calculated and displayed once you have selected the product(s) to be purchased and clicked on 'Submit Order'. Approximate freight charges are as follows:

Under 5kg - €10;
5-15kg (e.g. printer) - €18;
Over 15kg (e.g. system) - €30.

Special freight offers may be available as advertised from time to time.

We dispatch 85% of orders same day. Order by 1:00pm for same day dispatch (weekdays only) for products in stock. An authorised signatory needs to be at the delivery address to sign for and receive the goods. Photo identification may be requested.

The goods shall be at the customer's risk from the date of delivery or the date upon which the customer is notified the goods are available for delivery, whichever comes first. Bromogreat shall use its best endeavours to meet the anticipated supply date or to supply the goods as soon as reasonably possible. If the customer fails or refuses to take delivery of the goods, the customer shall be liable for all loss and damage (including consequential loss and damage) suffered or incurred by Bromogreat as a result thereof, including all storage and handling costs, and Bromogreat at its absolute discretion, may charge a restocking fee of up to 20% of the original purchase price.

International Orders

For international orders, Payment by cheque or direct deposit only. Insurance for delivery of goods is required for all international orders. Allow ten working days for cheque or direct deposit clearance.

Logon Name & Password Confidentiality and Liability

It is the responsibility of the customer to protect and authorise the use of logon codes and passwords. Bromogreat will not and cannot take responsibility for customer logon code and password protection and use. Account customers are liable to pay all monies outstanding from any purchase(s) of goods on their account by any person that uses their user name or password. Non-account customers please note: every order will require payment in full prior to goods being dispatched. Therefore, in the unlikely event that you receive an order fraudulently placed on your account, please inform Bromogreat immediately. We will arrange the return of the goods as well as contact the relevant criminal investigation authority.

Errors & Omissions

At Bromogreat, we work hard to offer you the most competitive pricing and accurate product information. Because of the dynamic nature of this industry (e.g. vendor price changes and other variables beyond our control), prices, promotions, versions and availability advertised are subject to change without prior notice. Please be assured of our every effort to ensure accuracy; however specifications, features, documents and graphics published may contain technical inaccuracies or typographical errors. Bromogreat makes no representations about the suitability of this information; it is provided "as is" without warranty of any kind. If an error is made or a product is listed at an incorrect price, Bromogreat shall maintain the right to refuse or cancel any orders placed. If the order has been confirmed and charged to your credit card, Bromogreat shall immediately issue a refund.

Return or Exchange of Goods

Computer software: Return or exchange computer software will gladly be accepted if the product is faulty or defective. Where the plastic seal is broken and the software is neither faulty nor defective the return or exchange will not be accepted due to copyright and licensing restrictions.

Computer hardware: Return or exchange of computer hardware is subject to stricter guidelines based upon third party constraints on Bromogreat. You should confirm with Bromogreat prior to purchasing as to whether a computer hardware item is returnable, exchangeable or firm sale. We do not accept non-faulty returns on PCs and servers, notebooks, palmtop computers, hard drives, CPUs and memory etc.

Where a manufacturer offers a money-back guarantee, you will normally required to send the product directly to the manufacturer, who will process the refund themselves.

Right of refusal for the return or exchange of products is at the discretion of Bromogreat, except where the Trade Practices Act of Netherlands makes allowance. A restocking fee of up to 20% may apply to returned goods.

Warranty & Service

All products sold by Bromogreat are covered by manufacturer's warranties. Bromogreat does not guarantee the functionality or compatibility of product.

Backorder Cancellation Policy

Except for "special orders", an order may be cancelled before it has left our warehouse with no cancellation fee. If the order has left our warehouse, a fee may apply to cover courier and restocking costs.

Please note for all Back Order products, FULL payment required before order placed with our suppliers.